Complaint Redressal System ---- APSHCL

Important Updates
1. Corrpution in payment of bills :Enquery can be conducted by the DM personally to elicit the truth so as to take preventive action to crub such practices in implementation of WSHP and to action as deem fit should be taken against the concerned who involved in corrupt practices wit.
2. Dealy in payment of bills :on receipt of the message the MIC shall immediately enquire whether any payment to be made to the eligible beneficiars for the eligible stage of construction.If payment is pending due to MHO recommendation then the MIC shall take it to the notice of the.
3.Cement not available :If the querry is the true then the Dy.EE shall organise immediate supply of cement to the godown and ensure issue to benficiaries as per eligibility within time.report the action taken with details of No.of benficeries ,CRO No,date and quantity issued.
4.Cement not being issued :If the is true the WI/AE shall immediatly arrange to issue cement to all eligible benficiaries with recommendation of MHO with in the time and report the details of cement supplied along with CRO No,date and quantity issued.If the caller is other.
5.SHORTAGE OF BUILDING MATERIALS :In such cases the MHO/AE/WI shall prob the possibility of arranging supply of material by private production centres ,brick suppliers etc..by enforcing ceetain laws or supply from NK/SNK/MNK/VNK/. Report the action taken to DM with details materials supplie.
6.INELIGIBLE PEOPLE BEING PAID :The DY.EE upon receipt of the message shall immediatly conduct thorough enquries personally and find out the truth in the querry.In case it is true list out the ineligibles reason wise and take action to cancell the house and to recover the amount alr.
7.ELIGBLE PERSONS LEFT OUT : THE DY.EE shall write to the MHO concerned to verify eligibility of the caller and other leftouts for new houses and send proposal to DM if they are found eligible .Inform to the caller accordingly.Reply should be given to DM mentioning the lr no.date a
8.WI NOT WORKING /VISITING :The DY.EE shall personally conduct discret enqury and propose for action against the WI if the querry is true .Otherwise ignore it and inform the caller accordingly .send reply to DM with facts with in time.
9.DEFECTS IN QUALITY OF CONSTRUCTION :This arises when the construdtion work is entrusted to constructors.On receipt of the Message the DEE shall thoroughly inspect the work and find out the quality of work done and take appropriate corrective action to maintain required quality standards in it.
10.BANK NOT COOPERATING /OPENING A/C :The Dy.DEE shall persuade the Banker through MHOs to open account to beneficiaries .Reoly should be sent to DM with details a/c s opened by banker.
11.ANY OTHER :All misclaneous querries shall be enquried by the DEE cncerned and take appropriate action to rectify/prevent the irregularities and proper imolementation of INDIRAMMA housing .Send reply to DM with action taken with in time