The Complaint Redressal System (CRS) is a web based application to support call center for All districts in State of Andhra Pradesh. It being developed & implemented by Centre for Good Governance (CGG), Hyderabad in the State of Andhra Pradesh for redressal of citizen grievances. SMS (Short Messaging Services) technologies are adopted for communication across functionaries and citizens duly taking the citizen charter of State Housing Board Corporation into consideration. This is only one of its kinds of m-government initiatives under Mission Mode projects of State Government.